Student Success Hub (SSH)
Student Success Hub is a product from Salesforce that sits on top of Education Cloud / Education Data Architecture (EDA). It is designed for Student Service teams.
Salesforce Student Success Hub (SSH)
Student Success Hub is a product from Salesforce that sits on top of Salesforce Education Cloud / Education Data Architecture. It provides student support functionality to advisers & students as well as appointment management.
Increase Retention
Student 360 View
Support Students
Send Targeted Comms
Increase Student Retention
With Salesforce Education Cloud, Universities can break down Institutional data siloes & gain a true 360 degree view of the Student. Data points are collected throughout the student lifecycle & every touchpoint can be recorded with Salesforce.
​
Data can be put in the hands of your Student Success Teams, enabling better insights, more personalised support and more meaningful interventions.
​
This helps to provide a better student experience & increase retention rates across the institution.
Gain Success Insights
Salesforce includes Advanced Reporting functionality as part of a Service Cloud license, however additional data & analytics tools can be used (such as Tableau) to gain even more insights which can then be used in support of increased student retention.
​
Provide Student Success Teams with data on Students, attendance rates, VLE logins, case status, support plans, appointments etc.
