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Salesforce Service Cloud

Implementation – Customisation – Integration – Data Migration – User Training – Support

Salesforce Service Cloud – The No1 Cloud CRM

Service Cloud is part of the undisputed No 1 Cloud CRM Platform from Salesforce.com. At Creation we take Service Cloud from a Vanilla Instance to a highly customised solution that helps to drive business performance.

Every business is different, with unique challenges & objectives. At Creation we have deep industry knowledge & possess the ability to truly understand client processes & needs.

We work closely with clients to customise Salesforce in an agile way to the needs of the business, helping companies to put in place repeatable processes that help to close more support tickets & become more effective.

To find out more call now on 0044 (0) 208 735 4270 or submit the form below & we will get back to you as quickly as possible.

Our Service Cloud Services

Implementation

Service Cloud Implementations are bespoke but typically include; Case Management, Service Process Automation, Omni-Channel Routing, Service Analytics, Knowledge Base, Service Console, CTI Integration, Asset Management, Reports, Charts & Visualisations etc.

Customisation

Salesforce has two levels of customisation (1) declarative click & configure functionality, and (2) code based Apex, Lightning development. Our Consultants are experts in config & code based development meaning they can use the full platform to create the optimal customisation.

Migration & Integration

At Creation we have in-house Salesforce Data Architects capable of undertaking complex data migrations from varied legacy systems where required. Our Salesforce Developers can also create custom API based integrations with other systems where required.

Training & Support

Every client has different training needs, which is why we are happy to provide bespoke user training solutions. Training options include; classroom style training, train the trainer, custom online training videos etc. We can also provide ongoing remote support.

Get in touch

Please get in touch to discuss your specific requirements & needs with an experienced member of our London team.