Enterprise Service Management
Use Salesforce's market leading Service Cloud functionality to transform the way that you manage enquiries across your organisation.
Multi Channel Enquiries
Manage multi-channel enquiries (i.e. email, phone, web form, social post, SMS, WhatsApp, In Person) from all of your different audiences (i.e. Prospect, Applicant, Student, Alumni, Partner, etc).
​
Salesforce makes it easy to manage multi-channel enquiries & send multi-channel communications. Empower your customer service teams with the latest tools & cloud functionality.
.png)
Service Automation
Salesforce includes workflow automation features that can be used to speed up response times, automate repetitive or time consuming tasks & free up your staff to focus on high priority issues.
​
Many organisations choose to integrate Salesforce with other University systems (often via an ESB such as MuleSoft) to automate key requests & save time across multiple departments.
Student Self Service
Provide Students with Self Service Portal / Community access. Allow people to arrange appointments with support staff, raise service cases, access self service knowledge base articles & update profile.
​
Use functionality such as Einstein Chatbots to provide a 24/7 service & support function. If staff members are unavailable enable chatbot functionality to provide answers to common questions.
Multi Channel Enquiries & Communications
Allow your audience to contact you via multiple channels & engage with them via multiple channels.
Web Forms
Phone (CTI)
.png){kind=small}
Email (Email to Case)
Live Agent
Chatbot
In Person
.png){kind=small}
Community
Multi Channel
Enquiries / Touchpoints
Salesforce Customer Relationship Management
Multi Channel
Communications
Salesforce
Marketing Cloud
Customer 360
.png){kind=small}
.png){kind=small}
SMS
.png){kind=small}
In- App Message
Push Notification
.png){kind=small}
Social Adverts
.png)