Service Cloud

Enable revolutionary customer service on any device, anywhere, anytime.

Personalised, faster & smarter support for your customers

 What is Service Cloud?

Service Cloud is an online customer service platform to revolutionise the way your customer service team works.
It captures & integrates data into one centralised Salesforce platform from all channels of customer engagement; help desks, call centres, communities, and social media.

Who uses Service Cloud?

Anyone with a customer service team would benefit from using Service Cloud.

What Implementation packages does Creation Technology have?

We have a number of ways of getting your company up and running with Service Cloud. Either, as a Custom Project, or as part of a Managed Service Package. There are different options to choose from with either implementation, depending on your scope & budget. Get in touch below to find out more.

Better customer service

How?

Key Features

Close cases faster

Give your support team the right tools they need to solve customer problems, all from one platform.

Provide smarter self-service

Build communities to give your customers access to self-service information & answers to solve problems on their own terms and time.

Personalise customer care

Get customer behaviour insights so you can personalise service & predict future needs; as well as engaging with live messaging.

Deliver support everywhere

Improve your mobile service operations to deliver more personalised, connected & intelligent service anywhere, on one platform.

Get in touch for more information.